Privacy Policy
At StreamElm, accessible via streamelm.com, we are committed to safeguarding your privacy and protecting your personal data. This Privacy Policy outlines how we collect, use, disclose, and protect personal information we process through our digital services. Our practices are designed in accordance with applicable privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). By using our services, you acknowledge and consent to the practices described herein.
1. Commitment to Privacy and Data Protection
StreamElm values your trust and respects your privacy. We prioritize the confidentiality, integrity, and availability of your personal data. This policy sets out our privacy principles and our implementation of data protection responsibilities grounded in fairness, lawfulness, and transparency.
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to all personal data processed when you use our website and services. StreamElm is the data controller responsible for determining the purpose and means of processing your personal data. This policy governs your interactions with streamelm.com and any personal information collected via our digital platforms, communications, and customer service interactions.
3. Categories of Data We Process
We may collect and process the following categories of personal data:
a. Usage Data
Information on how you interact with our website, including IP address, browser type, pages viewed, session duration, clickstream data, and geolocation derived from your device.
b. Account Data
Personal details you provide when registering or managing an account, such as your name, billing or delivery address, phone number, and email address.
c. Profile Data
Information associated with your preferences, past purchases, browsing behavior, service interactions, and demographic or interest-based data.
d. Communication Data
Records of your communications with StreamElm, including queries, support requests, feedback, complaints, and conversation transcripts.
e. Technical Data
Device-specific information such as Internet Service Provider (ISP), operating system, screen resolution, hardware identifiers, language preferences, and access timestamps.
f. Transaction Data
Details related to payment processing, purchase history, transaction identifiers, delivery address, invoicing, and subscription preferences.
g. Preference Data
Data you provide regarding your marketing preferences, notification settings, consents, and interests in specific products or services.
4. Legal Bases for Processing Personal Data
Under GDPR and other applicable legislation, StreamElm processes personal data on several lawful bases:
– Consent: Where you have explicitly agreed to the processing of your personal data for a specific purpose, such as receiving marketing communications.
– Contractual Necessity: To fulfill our obligations to you under a contract, such as delivering purchased products or providing account services.
– Legitimate Interests: To enhance and ensure the optimal functioning of streamelm.com, detect fraudulent activities, maintain internal administrative functions, and improve our services.
– Legal Obligation: Where processing is necessary to comply with regulatory or legal requirements.
5. Your Rights
Subject to applicable laws, you may exercise the following rights with respect to your personal data:
– Right of Access: Obtain confirmation of whether your data is being processed and request access to such data.
– Right to Rectification: Request the correction of inaccurate or incomplete personal data.
– Right to Erasure (“Right to Be Forgotten”): Request deletion of your personal data under certain conditions.
– Right to Restriction of Processing: Request limited use of personal data in specific situations.
– Right to Data Portability: Request data you have provided in a structured, commonly used, and machine-readable format, and transfer it to another controller, where feasible.
– Right to Object: Object to certain processing types, such as direct marketing and profiling for marketing purposes.
– Rights under CCPA: Additional rights for California residents include: the right to know what categories of personal information we collect, the right to opt-out of the sale of personal data (we do not sell your data), and the right to non-discrimination for exercising your privacy rights.
To exercise these rights, please contact us at [email protected].
6. Security Measures
The security of your data is a paramount concern. StreamElm implements appropriate technical and organizational measures to ensure data protection, including:
– TLS/SSL encryption for data transmission
– Role-based access controls and multi-factor authentication
– Regular data integrity audits and security assessments
– Secure backup processes and disaster recovery mechanisms
– Employee training on data security and privacy protocols
These measures are designed to prevent unauthorized access, disclosure, alteration, and data loss.
7. International Data Transfers
Where personal data is transferred outside of the European Economic Area (EEA) or other regional jurisdictions with similar protections, we ensure adequate safeguards are in place. These include standard contractual clauses approved by the European Commission, binding corporate rules, or other recognized mechanisms to protect your information in accordance with applicable legal standards.
8. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting obligations. Retention periods vary depending on data type:
– Usage and Technical Data: Retained for up to 12 months for analytics and operational enhancement
– Account and Transaction Data: Retained for up to 7 years in accordance with accounting and legal requirements
– Communication Data: Retained for up to 3 years to manage queries and complaints
– Marketing and Preference Data: Retained for as long as you maintain an active relationship or subscription with us
After these periods, data is securely deleted or anonymized.
9. Cookie Policy
StreamElm uses cookies and similar technologies to enhance your browsing experience, analyze site traffic, and deliver targeted content. We categorize cookies as:
– Essential Cookies: Required for website functionality, such as login and secure checkout
– Functional Cookies: Personalize content and remember site preferences
– Analytics Cookies: Collect information about how visitors use our site to improve services
– Performance Cookies: Help us understand traffic patterns and enhance website speed
10. Cookie Management and GDPR/CCPA Compliance
Users are provided with a consent mechanism upon first visit to streamelm.com. You can manage your cookie preferences anytime via our Cookie Settings tool. For GDPR and CCPA compliance, we ensure:
– Prior consent is obtained before setting non-essential cookies
– Full transparency about types and purposes of cookies used
– Opt-out mechanisms for targeted advertising and tracking
You may also control cookies through your browser or device settings.
11. Children’s Privacy
We do not knowingly collect or process personal data from individuals under the age of 13. Parents or legal guardians who believe their minor has provided us with personal data without appropriate consent should contact us at [email protected]. Upon verification, we will promptly delete such information.
12. Policy Updates and User Notifications
We reserve the right to amend this Privacy Policy at our discretion. Changes will be posted on this page, and where appropriate, users will be notified via email or on-site banners. We encourage you to review this policy periodically to remain informed about how we protect your data.
13. Contact Us
If you have any questions, concerns, or requests related to your personal data or this Privacy Policy, please contact us at:
Email: [email protected]
Website: https://streamelm.com
Compliance Commitment
StreamElm is committed to data protection and compliance with the GDPR, CCPA, and other relevant privacy laws. If you would like to exercise your rights or discuss any aspect of this policy, we welcome your communication at [email protected].